1. How is the Order confirmed?
After placing orders online, please check for a confirmation e-mail. We confirm all first time online orders by phone. Further, be sure to give GoGetA's the phone number where we can reach you as we may need to contact you about your order. The order may have special preparation instructions that are unclear, or the restaurant may run out of certain items. Please be available to answer the phone a few minutes after submitting your order. The order can not be cancelled if we have placed the order with the restaurant. 

2. How long does delivery take?
Orders generally arrive within an hour. Restaurant preparation, rush hour traffic, weather, and order size may affect delivery times. We can not guarantee exact order times but typical wait is 40 minutes.  A customer service representative will call if there is a delay or problem with the order.

3. How much should I tip?
Much like a waiter, drivers earn the majority of their earnings through tips. Drivers work very hard to see that your order is correct & is delivered to you in a timely manner. The standard gratuity is 15% to 20%. 100% of your tip goes to your driver.

4. Why is there a delivery charge?
Other delivery services raise the restaurant prices by 20% or more. GoGetA's only charges the prices given by the restaurant and a low delivery fee.

5. Can I cancel my order?
Once the order is received and confirmed with the restaurant we cannot cancel the order. Your order is automatically sent to the restaurant electronically and preparation typically begins within minutes.